DeepWaters LPC (“DeepWaters,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, protect, and disclose information through our website, online forms, newsletter sign-ups, website analytics, electronic communications, and links to third-party services.
This Website Privacy Policy applies to information collected through deepwaterslpc.com and related online features, including appointment request forms, contact forms, newsletter sign-ups, website cookies, website analytics, and links to services used for scheduling, billing, secure messaging, telehealth, and practice communication.
This Website Privacy Policy is separate from our HIPAA Notice of Privacy Practices. Our HIPAA Notice of Privacy Practices governs how we may use and disclose protected health information (“PHI”) in connection with treatment, payment, health care operations, and your rights under HIPAA and applicable state law. If you are a client or prospective client, please review both this Website Privacy Policy and our HIPAA Notice of Privacy Practices.
This Website Privacy Policy does not replace any informed consent document, professional disclosure statement, HIPAA Notice of Privacy Practices, telehealth consent, Good Faith Estimate, private-pay agreement, Medicare private agreement, or other clinical or legal document you may receive from DeepWaters LPC.
DeepWaters LPC is a healthcare provider and a covered entity under applicable privacy laws. Our practice complies with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (“HITECH”), and applicable state privacy laws, including Texas and Colorado laws when they apply.
Information collected through general website browsing, newsletter enrollment, and basic contact forms may be treated differently from PHI collected in connection with treatment, payment, or health care operations.
If there is any conflict between this Website Privacy Policy and a signed clinical agreement, informed consent document, HIPAA Notice of Privacy Practices, Business Associate Agreement, court order, or applicable law, the more specific legal or clinical requirement will control.
We may collect information you voluntarily provide through this website or related online services, including:
Please avoid submitting sensitive clinical information through general website contact forms. Contact forms and regular email may not be the best place to share detailed mental health information, treatment history, crisis information, or highly sensitive personal information. If you are an established client, the secure client portal is generally the preferred method for sensitive clinical communication.
If you become a client, additional information may be collected through intake forms, clinical assessments, informed consent forms, billing forms, secure messages, telehealth services, and ongoing clinical care. That information may be PHI and may be governed by HIPAA, our HIPAA Notice of Privacy Practices, applicable state law, and clinical consent documents.
Our website may use cookies or similar technologies to analyze website traffic, understand how visitors interact with the site, improve website performance, and optimize the user experience.
Cookies and analytics tools may collect information such as:
When website analytics are used, we aim to configure them to avoid intentional collection of PHI entered into treatment, portal, payment, or secure-message functions.
You may adjust your browser settings to block or delete cookies. Blocking cookies may affect how some website features work.
If you submit an appointment request, consultation request, or contact form through the website, we may use the information you provide to respond to your inquiry, determine whether our services may be appropriate, schedule a consultation or appointment, and provide administrative follow-up.
Submitting a website form does not, by itself, establish a therapist-client relationship. A therapist-client relationship is established only after DeepWaters LPC confirms acceptance as a client and appropriate consent, intake, and administrative documents are completed.
Website forms should not be used for emergencies. If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room. If you are in crisis, use local crisis resources or call/text 988 in the United States to reach the Suicide & Crisis Lifeline.
DeepWaters LPC uses third-party technology services to support practice operations. These may include tools for:
DeepWaters LPC currently uses SimplePractice for certain client portal, scheduling, billing, documentation, secure messaging, and telehealth functions. When you use the client portal, telehealth, billing tools, secure messaging, or related services, your use may also be governed by SimplePractice’s own privacy policy, terms of service, and end user license agreement.
SimplePractice provides the technology platform. DeepWaters LPC remains responsible for clinical care and for managing client records in accordance with applicable law and professional obligations.
When a vendor creates, receives, maintains, or transmits PHI on our behalf, we require a Business Associate Agreement or other legally sufficient arrangement when required by HIPAA.
We may use information collected through the website or related online services to:
We do not sell your information.
You may receive electronic communications from DeepWaters LPC, including appointment reminders, scheduling messages, billing notices, portal invitations, forms, administrative updates, newsletter emails if you have subscribed, and other communications related to your care or inquiry.
Electronic communication has privacy risks. Email and text messages may not be fully secure, may be intercepted, may be sent to the wrong recipient, or may be seen by others who have access to your device, account, or phone plan.
We generally use email and text for scheduling, billing, reminders, portal invitations, and limited administrative communications unless you instruct us otherwise. We will use the secure client portal for sensitive clinical information whenever practicable.
By providing your email address or phone number, you authorize us to contact you using those methods unless you request otherwise. Some communications may be necessary for scheduling, billing, safety, or continuity of care.
DeepWaters LPC may offer an optional email newsletter. Newsletter emails are separate from clinical care communications.
Newsletter enrollment is optional and is not a condition of receiving care. If you subscribe to the newsletter, we may collect your name, email address, subscription status, and related email engagement information.
We use AWeber to manage newsletter subscriptions and email marketing. AWeber may process information needed to send newsletter emails, manage subscription status, and provide unsubscribe tools.
You may unsubscribe from newsletter emails at any time by clicking the unsubscribe link at the bottom of a newsletter email.
We do not use PHI for marketing unless permitted by law or authorized by you. We do not add clients to newsletter lists based on treatment status alone.
If you provide payment information through the client portal or another approved payment system, that information may be processed by our payment processing partners.
DeepWaters LPC may have access to limited billing and payment-related information needed to manage your account, charge for services, provide receipts, prepare superbills when applicable, and maintain required records.
Please do not send full credit card information by regular email, text message, or general website contact form.
When payment vendors create, receive, maintain, or transmit PHI on our behalf, we require a Business Associate Agreement or other legally sufficient arrangement when required by HIPAA.
Privacy rights for minors depend on the client’s state, age, who consented to care, court orders affecting parental rights, safety concerns, abuse or neglect concerns, and applicable law.
Parents, guardians, and minor clients are encouraged to discuss confidentiality, access to records, and communication expectations directly with the therapist at the beginning of care.
Our website, portal, emails, or notices may link to third-party websites or services. These may include SimplePractice, AWeber, payment processors, calendar tools, telehealth tools, professional resources, government websites, or other external sites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.
Third-party tools used for treatment, payment, scheduling, telehealth, or secure messaging are differently situated from ordinary external links and may operate under separate healthcare privacy terms. You are encouraged to review the privacy policies and terms of any third-party service you use.
We take reasonable administrative, technical, and physical steps to protect personal information and PHI. These may include secure client portal tools, password-protected systems, encrypted services where available, access controls, and use of vendors intended to support healthcare privacy and security obligations.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
You can help protect your information by using strong passwords, securing your devices, avoiding shared email accounts for sensitive communication, logging out of shared computers, and notifying us promptly if you believe your information may have been compromised.
If we determine that unsecured PHI or other protected personal information was involved in a reportable breach, we will provide legally required notices under applicable federal and state law.
We retain records for at least the minimum period required by applicable law and professional rules.
Client portal data may be retained in accordance with SimplePractice’s policies and the provider’s account settings.
You may:
Your rights regarding PHI are described more fully in our HIPAA Notice of Privacy Practices, including rights to request restrictions, request confidential communications, access records, request amendment, request an accounting of disclosures, receive a paper copy of the notice, and file a complaint.
Some communications, records, or disclosures may still be required or permitted by law, professional obligations, safety concerns, billing needs, or clinical care requirements.
We may update this Website Privacy Policy from time to time. The updated version will be posted on this website with a revised effective date.
Changes to this Website Privacy Policy do not necessarily modify our HIPAA Notice of Privacy Practices. Material changes to the HIPAA Notice of Privacy Practices will be handled in the manner required by law.
Your continued use of the website, client portal, newsletter, or related online services after changes are posted means the updated Website Privacy Policy applies going forward.
For questions about this Website Privacy Policy, website privacy practices, communication preferences, portal information, or privacy concerns, please contact:
DeepWaters LPC
Website: deepwaterslpc.com
Email: info@deepwaterslpc.com
Phone: 512.850.6019
Mailing Address: 2900 N Quinlan Park Rd Ste 240-301, Austin, TX 78732
The Texas Behavioral Health Executive Council investigates and prosecutes
professional misconduct committed by marriage and family therapists,
professional counselors, psychologists, psychological associates, social workers,
and licensed specialists in school psychology. See the BHEC website or contact BHEC for details.
OAG complaint information can be found here:
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